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Quality Assurance (QA) Department

Moga Ayata
Coordinator, Quality Assurance office

Internal Quality Assurance (IQA) / Management Representative (MR)

The IQA/MR office at Sigalagala National Polytechnic plays a critical role in ensuring quality and continuous improvement within the institution. Here's how:

A. Quality Assurance

  • Transparency and Accountability: Public presentations, clear reporting, and performance evaluations build trust.
  • Flexibility: Adaptability to change is essential for a just and sustainable transition in TVET (Technical and Vocational Education and Training).
  • Consistency: Reliable processes inspire stakeholder confidence.
  • Minimum Standards: Clearly defined standards govern inputs and outputs.
  • Assurance and Improvement: Effective internal and external quality checks drive progress.

B. Management Representative

  • QMS Process Maintenance: Ensuring processes are established, implemented, maintained, and regularly reviewed.
  • QMS Performance Reporting: Providing top management with critical data on system performance.
  • Promoting Customer Requirements: Ensuring employees understand and prioritize customer needs for optimal satisfaction.
  • The Voice of the Customer: Advocating for customer-centricity across the organization.