The IQA/MR office at Sigalagala National Polytechnic plays a critical role in ensuring quality and continuous improvement within the institution. Here's how:

A. Quality Assurance

• Transparency and Accountability: Public presentations, clear reporting, and performance evaluations build trust.
• Flexibility: Adaptability to change is essential for a just and sustainable transition in TVET (Technical and Vocational Education and Training).
• Consistency: Reliable processes inspire stakeholder confidence.

• Minimum Standards: Clearly defined standards govern inputs and outputs.
• Assurance and Improvement: Effective internal and external quality checks drive progress.

B. Management Representative

• QMS Process Maintenance: Ensuring processes are established, implemented, maintained, and regularly reviewed.
• QMS Performance Reporting: Providing top management with critical data on system performance.
• Promoting Customer Requirements: Ensuring employees understand and prioritize customer needs for optimal satisfaction.
• The Voice of the Customer: Advocating for customer-centricity across the organization.